Lutheran Hospital Recognized as Consumer Choice Award Winner
FORT WAYNE, Ind. (Oct. 18, 2010) — National Research Corporation has publicly recognized Lutheran Hospital as a 2010-2011 Consumer Choice Award winner. The award identifies hospitals that healthcare consumers have chosen as having the highest quality and image in more than 300 markets throughout the U.S. This is the third year in a row that Lutheran Hospital has received this award.
"This recognition reaffirms that the skillful and compassionate care our team members provide is making an impact on our patients," said Joe Dorko, chief executive officer, Lutheran Health Network. "Our associates and physicians should be commended for what they do daily."
Winners are determined by consumer perceptions on multiple quality and image ratings collected in NRC's Ticker℠ study. The winning facilities rank highest in their Metropolitan Statistical Areas, as defined by the U.S. Census Bureau. The study surveyed more than 250,000 households representing more than 450,000 consumers in the contiguous 48 states and the District of Columbia.
NRC's Ticker study is the nation's largest and most comprehensive study of its kind. No other study used to measure hospital performance and preferences contains more consumer responses than NRC's study. The study has a margin of error of + or - 0.2 percent at a national level. Co-winners are named when scores fall within the statistical margin of error for a given market.